SlovenčinaStart a pilot

1. Controller and contact

SoftHub s. r. o., company ID 53265181, Fedinova 1083/16, 851 01 Bratislava – Petržalka, Slovakia.

Questions and access or deletion requests: privacy@inttwin.com.

2. Our role

SoftHub acts as controller for account, security, billing, service communication and pilot-request data. For content a customer places inside its tenant, SoftHub generally acts as processor under that customer’s instructions.

3. Data Inttwin may process

  • identity data, verified emails, tenants, memberships, roles and server-side sessions;
  • technical and security data, request IDs, access audit and denied operations;
  • Mail metadata, contacts, message content, raw mail and attachments when Mail is connected;
  • agent prompts, responses, tool calls, confirmations, results and audit;
  • technical drawings, CAD/PDF/raster data, OCR, derived technical data and Drawing Intelligence results;
  • WhatsApp messages, metadata and attachments only when a customer explicitly enables the future connector;
  • pilot form data: name, work email, company, role, size and described process.

4. Purposes and legal bases

  • providing the contracted service and requested operations;
  • protecting accounts, tenants and infrastructure and preventing abuse;
  • handling a pilot request and pre-contract communication;
  • meeting legal accounting and security obligations;
  • legitimate interests in reliability, audit and service improvement with appropriate safeguards;
  • consent where required for a specific connector or marketing activity.

5. Providers

Depending on enabled features, data may be processed by Vercel, Cloudflare, WorkOS, OpenAI, DigitalOcean, Websupport, SendGrid, Render and Google Cloud. Meta/WhatsApp is involved only when its connector is activated. SoftHub uses only providers necessary for a function and applies the relevant contractual safeguards.

6. International transfers

Some providers may process data outside the European Economic Area. In those cases, GDPR mechanisms such as an adequacy decision or Standard Contractual Clauses are used together with technical and organisational measures.

7. Retention

  • customer content for the service term and normally within 30 days after a verified deletion request;
  • backups for no more than 30 days after removal from active systems;
  • security and agent audit for 12 months unless an incident or law requires longer;
  • pilot leads for 24 months;
  • accounting data for statutory periods;
  • suppression and opt-out evidence only as needed to prevent further sending.

8. Your rights

You may request access, correction, export, restriction, object to processing or deletion. Where SoftHub processes customer content as processor, we coordinate the request with the relevant customer-controller. You may lodge a complaint with the Slovak Data Protection Authority.

9. Cookies and the public website

At launch, this website uses no analytics, advertising or tracking cookies. Cloudflare Turnstile loads only with the pilot form and protects it from automated abuse.

10. Security and changes

We use tenant isolation, roles, server-side sessions, confirmation of sensitive actions, audit and private storage. We may update this policy as features or providers change; the current date appears above.